The responsible party within the meaning of the General Data Protection Regulation and other national data protection laws of the EU Member States, as well as other data protection regulations, is:
Friedrich-Ebert-Straße 75, Haus 33
51429 Bergisch Gladbach
Phone: +49 (0) 2204 84 2430
You can contact our data protection officer via
the e-mail address datenschutz[at]frt-gmbh.com or
our postal address with the addition "data protection officer".
We collect and utilise our users' personal data only insofar as this is necessary for provision of an operational site and of our content and services. Collection and utilisation of our users' personal data is only undertaken periodically with the user's consent. An exception applies in those cases where prior consent cannot be obtained for legal or circumstantial reasons and the processing of the data is permitted by law.
Insofar as we obtain the consent of the data subject for processing personal data, Art. 6 para. 1 lit. a) of the EU General Data Protection Regulation (GDPR) serves as legal basis.
In processing personal data necessary for performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b) of the GDPR applies as the legal basis. This also applies to processing operations that are necessary for carrying out pre-contractual measures.
Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c) of the GDPR applies as the legal basis.
In the event that vital interests of the data subject or another natural person require a processing of personal data, Art. 6 para. 1 lit. d) of the GDPR applies as the legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 f) of the GDPR applies as the legal basis for processing.
The personal data of a relevant person will be deleted or blocked as soon as the purpose of storage ceases to exist. Furthermore, data may be stored if this has been provided by the European or national legislation in EU regulations, laws or other provisions to which the data controller is subject. Blocking or erasure of data will be carried out even if a storage deadline prescribed by the above-mentioned standards expires, unless data storage is a necessity for concluding or performing a contract.
Every time you visit our website, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected:
(1) Information about the browser type and version used
(2) Referrer ("referring page")
(3) IP address
(4) Date and time of access
(5) Website accessed by the user's system via our website
(6) Success or error during loading
(7) Information about the operating system and version used
(8) Transferred data volume
The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.
The legal basis for temporary storage of data and log files is Art. 6 para. 1 lit. f) of the GDPR.
Temporary storage of IP address by the system is necessary to enable delivery of the website to the user's computer. To this end, the user's IP address must remain stored for the duration of the session.
The data is stored in log files to ensure the website's functionality. The data is also used to optimise the website and to ensure the security of our information technology systems. No evaluation of the data for marketing purposes is undertaken in this context.
These purposes also encompass our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f) of the GDPR.
The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. In the case of data collection for provision of the website, this will be undertaken once the respective session has ended.
If the data is stored in log files, this will be undertaken after thirty days at the latest. Further storage is possible. In this case, the user's IP addresses will be deleted or distorted, so that assignment of the accessing client is no longer possible.
Collection of data for provision of the website and storage of data in log files is absolutely necessary for operation of the website. Consequently, there is no option to object on the part of the user.
Personal data is not stored in the cookies we use.
With regard to third-party cookies, we refer to the following information on the respective provider in this data protection declaration.
On our website, there is an upload, contact and support form which can be used for electronic contact. If a user accepts this option, the data entered in the input screen will be transmitted to us and stored. This data is - how and as far as entered by the user - :
(2) E-mail address
(4) Request and text message
(5) File selected by the user
(1) Form of address
(3) First name
(5) E-mail address
(9) Phone number
(10) Request and text message
Support form (additional data to the contact form):
(1) Subject of the request
(2) Serial number of the device
(3) Acquire version
(4) Operating system version
(5) Last maintenance date
(6) Acquire Automation XT
The following data is also stored at the time the message is sent:
(1) The user's IP address
(2) Date and time of registration
Alternatively, you can contact us via the provided e-mail address. In this case, the user's personal data that is transmitted along with the email will be stored.
The data will not be disclosed to third parties during the course of this. The data is used exclusively for the processing of the conversation.
The legal basis for processing the data, if the user's consent to this has been obtained, is Art. 6 para. 1 lit. a) of the GDPR.
The legal basis for processing the data transferred in the course of sending an email is Art. 6 para. 1 lit. f) of the GDPR. If you send us an e-mail with the intention to enter into a contract with us, this creates an additional legal basis for its processing per Art. 6 para. 1 lit. b) of the GDPR.
The processing of personal data in the input screen is used by us only for processing the contact. In the event of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data.
The other personal data processed during the sending process is for preventing the misuse of the contact form and ensuring the security of our information technology systems.
The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For the personal data from the input screen of the upload, contact or support form and the data that was sent by e-mail, this is the case when the respective conversation with the user or the support incident has been completed. The conversation will have ended when it is evident from the circumstances that the matter at hand has been conclusively resolved.
Personal data that was additionally collected during the sending procedure will be deleted at the latest after a period of seven days.
The user has the option of revoking his or her consent to the processing of personal data at any time. A user who has contacted us by e-mail can object at any time to the storage of his or her personal data. It will not be possible to continue the conversation in this case.
Simply send us an e-mail to email@example.com in which you inform us of your request.
All personal data stored in the course of contacting us will be deleted as a result.
We use Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043 USA) hereinafter referred to as "Google".
The software places a cookie on the user's computer (see above for cookies). If individual pages of our website are accessed, the following data is stored:
(1) Information about the browser type and version used
(2) Operating system used
(3) Referrer ("referring page")
(4) IP address
(5) Date and time of access
(6) Website accessed by the user's system via our website
The information generated by these cookies about your use of this website, including IP address, is transmitted to a server of Google, Inc. in the US and stored there.
We use Google Analytics on our website with an IP anonymisation function (code: "anonymizeIP"). Your IP address will be truncated by Google within the Member States of the European Union or in other parties to the agreement in the European Economic Area.
Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage.
The legal basis for the use of Google Analytics is § 15 para. 3 of the German Teleservices Act (TMG) and Art. 6 para. 1 lit. f) of the GDPR.
Google will only pass on this information to third parties if this is legally required or if third parties process this information on Google's behalf. The IP address transmitted by your browser within Google Analytics is not merged with other Google data.
The data sent by us and linked with cookies, user IDs or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all of the website's features.
Google also offers a disabling option for the most common browsers that gives you more control over what data is collected and processed by Google. If you enable this option, no Google Analytics site visit information is provided. However, the activation does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the opt-out option provided by Google and how to enable this option, please follow this link: https://tools.google.com/dlpage/gaoptout?hl=de.
Besides our website, we can also be found in various social media. When you visit such a site, personal data may be transferred to the social network provider.
In addition to the storage of the data you have specifically entered in this social medium, other information may also be collected, processed or used by the provider of the social network. It collects, processes and, if necessary, uses the most important data of the computer system from which you are visiting it, for example, your IP address, the processor type and browser version used, including plug-ins.
If you are logged in with your personal user account at the respective provider during the visit of such a medium, the provider can automatically assign the visit to this account. If you do not wish to be assigned, you must log out of your account before visiting.
Please refer to the respective regulations of the respective medium for the purpose and scope of data collection by the respective medium, as well as the further processing and use of your data there and your rights in this regard:
If your personal data is processed, you are a data subject within the meaning of the GDPR, and you have the following rights with respect to the responsible party:
You can request that the responsible party confirm whether we will process personal data that concerns you.
If such processing is taking place, you can request to be informed by the responsible party regarding the following information:
(1) the purposes for processing the personal data;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
(4) the planned storage duration of personal data concerning you or, if specific information in this respect is not possible, criteria for determining the storage period;
(5) the existence of a right of rectification or deletion of personal data that concerns you or of a restriction on processing by the responsible party or of a right to object to such processing;
(6) the existence of a right of appeal to a supervisory authority;
(7) any available information on the origin of the data if the personal data has not been collected from the data subject;
(8) the existence of automated decision-making, including profiling in accordance with Art. 22 para. 1 and 4 of the GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information regarding whether your personal information will be transmitted to a third-party country or an international organisation. In this respect, you can request the appropriate guarantees in accordance with Art. 46 of the GDPR in connection with the transmission.
You have a right of rectification and/or completion with respect to the responsible party if the personal data processed concerning you is incorrect or incomplete. The responsible party shall make the correction immediately.
Under the following conditions, you may request that the processing of personal data concerning you be restricted if:
(1) you dispute the accuracy of the personal data concerning you for a period that enables the responsible party to verify the accuracy of the personal data;
(2) the processing is unlawful, and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
(3) the responsible party does not need the personal data for longer than the processing's purposes, but you need it for the assertion, exercise or defence of legal claims, or
(4) you object to the processing in accordance with Art. 21 para. 1 of the GDPR and it is not yet clear whether the legitimate reasons of the responsible party outweigh your reasons.
Where processing of the personal data that concerns you has been restricted, such data – apart from being stored – may be processed only with your consent or for the purpose of asserting, exercising or defending rights or protecting the rights of another natural or legal person or on the grounds of an important public interest of the Union or of a Member State.
If the processing restriction has been done in accordance with the above conditions, you will be informed by the responsible party before the restriction is lifted.
You may request that the responsible party delete the personal data that concerns you immediately, and the responsible party will be obliged to delete this data immediately if one of the following reasons applies:
(1) the personal data that concerns you is no longer necessary for the purposes for which it was collected or otherwise processed;
(2) you revoke your consent to the processing pursuant to Art. 6 para. 1 lit. a) or Art. 9 para. 2 lit. a) of the GDPR and there is no other legal basis for processing;
(3) you submit an objection to the processing pursuant to Art. 21 para. 1 of the GDPR, and there are no overriding legitimate grounds for processing, or you submit an objection to the processing pursuant to Art. 21 para. 2 of the GDPR.
(4) the personal data that concerns you has been processed unlawfully;
(5) the deletion of personal data is required to comply with legal obligations according to Union law or the laws of the Member States to which the responsible party is subject;
(6) the personal data that concerns you has been collected in connection with offered information society services pursuant to Art. 8 para. 1 of the GDPR.
If the responsible party has made the personal data that concerns you public and if the responsible party is obliged for its deletion pursuant to Art. 17 para. 1 of the GDPR, that responsible party shall take appropriate measures, including technical means, while taking into account available technology and implementation costs, to inform the parties responsible for data processing who process the personal data, that you as the person concerned have requested deletion of all links to such personal data or of copies or replications of such personal data.
The right to deletion does not exist insofar as the processing is necessary
(1) to exercise the right of freedom of expression and information;
(2) for the performance of a legal obligation required for processing under the law of the Union or of the Member States to which the responsible party is subject or for the performance of a task in the public interest or in the exercise of official authority conferred to the responsible party;
(3) for reasons of public interest in the field of public health in accordance with Art. 9 para. 2 lit. h) and i), as well as Art. 9 para. 3 of the GDPR;
(4) for archiving purposes in the interest of public, scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para. 1 of the GDPR, to the extent that the law referred to in a) is likely to render impossible or seriously prejudicial the attainment of the objectives of such processing; or
(5) to assert, exercise or defend legal claims.
If you have exercised your right to have the responsible party correct, delete or limit the processing, this party is obliged to inform all recipients to whom the personal data that concerns you has been disclosed of this correction or deletion of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort.
It is your right to have the controller inform you regarding such recipients.
You have the right to obtain your personal data, which you have provided to the controller, in a structured, commonly used and machine-readable format. In addition, you have the right to pass this data on to another responsible party without obstruction by the responsible party to whom the personal data was provided, insofar as
(1) the processing is based on consent pursuant to Art. 6 para. 1 lit. a) of the GDPR or Art. 9 para. 2 lit. a) of the GDPR or on a contract pursuant to Art. 6 para. 1 lit. b) of the GDPR and
(2) the processing is undertaken using automated procedures.
In exercising this right, you also have the right to request that the personal data concerning you be transferred directly from one responsible party to another responsible party, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to data portability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the responsible party.
You have the right, for reasons arising from your specific situation, to object to the processing of personal data concerning you at any time, which is carried out in accordance with Art. 6 para. 1 lit. e) or lit. f) of the GDPR; the same applies to profiling based on these provisions.
The responsible party will no longer process the personal data that concerns you, unless the party can prove compelling legitimate reasons for the processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data that concerns you is being processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data that concerns you for the purpose of such marketing; this also applies to profiling, insofar as it is associated with such direct marketing.
If you object to processing that is for direct marketing purposes, the personal data that concerns you will no longer be processed for these purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.
You have the right at any time to revoke your data protection declaration of consent. The withdrawal of consent shall not affect the lawfulness of processing taking place on the basis of this consent before its revocation.
You have the right not to be subject to a decision based exclusively on automated processing - including profiling - that has legal effect against you or significantly impairs you in a similar manner. This does not apply if the decision
(1) is necessary for the conclusion or fulfilment of a contract between you and the responsible party;
(2) is permissible on the basis of legislation of the Union or the Member States, to which the responsible party is subject, and these laws contain adequate measures to safeguard your rights and freedoms, as well as your legitimate interests, or
(3) is undertaken with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 of the GDPR, unless Art. 9 para. 2 lit. a) or g) of the GDPR and appropriate measures have been taken to protect your rights and freedom as well as your legitimate interests.
In the cases referred to in (1) and (3), the responsible party shall take reasonable measures to safeguard your rights, freedoms and legitimate interests, including at least the right to obtain the intervention of a person on the part of the responsible party, to state his or her own position and to challenge the decision.
Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the Member State where you reside, work or where the infringement is suspected, if you believe that the processing of personal data that concerns you is in contravention of GDPR.
The supervisory authority with which the appeal has been filed shall inform the appellant of the status and results of the appeal, including the possibility of a judicial remedy under Art. 78 of the GDPR.