Comprehensive service guarantees customer satisfaction

FRT GmbH offers 3D surface measurement technology for research, production and quality assurance. With micro- and nanometer resolution, the multi-award winning measuring systems offer non-contact, non-destructive and optionally fully automatic information on topography, structure, step height, roughness, wear, thickness variation, film thickness and many other parameters. More than 600 systems are in use worldwide by companies from the semiconductor, microsystems technology, automotive, optical, solar/photovoltaic and other industries. The company has subsidiaries in the USA and China as well as a sales and service network in Europe, Asia and the USA.

Due to the long durability of our devices, maintenance work is recommended from time to time. The retrofitting of the devices, e. g. with additional sensors, is now also carried out by the service department. In addition, our customers have the possibility to receive fast and uncomplicated help from FRT via internet-based remote support regardless of their geographical location. The aim is to further optimize service quality and improve response times for support requests. Since the problem often consists of a combination of software, hardware and measurement challenge, the service engineer receives assistance from all departments and is supported to the best of his knowledge and ability. This enables him to complete his task quickly and effectively. The aim of FRT’s service mission is always to meet these customer expectations, as efficient and fast customer service increases customer satisfaction and creates long-term customer loyalty.

Do not hesitate to contact us if you have any questions. Our experts will be glad to take care of your request and develop individual solutions for you.

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